Job Description

Job title: Data Migration Field Support Technician

Duration: 12 Months

Location: Boise, ID 83702, USA

Pay rate: $30 to $35/Hour

Travel Required

General Position Summary:

1. Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
2. Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
3. Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.
4. Installs, configures, and maintains software on mobile devices.
5. Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
6. Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
7. Corresponds with users and staff concerning issue status, resolution, and task completion.
8. Escalates issues are to other members of the technical services team as appropriate.
9. Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.

Education and Experience:

Three years of IT support experience.

Bachelor’s Degree preferred.

Knowledge, Skills, and Abilities:

1. Experience onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions;
2. Experience migrating end user emails and documents to Outlook and OneDrive;
3. Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;
4. Experience troubleshooting with Microsoft Windows 10;
5. Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;
6. Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;

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