Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a UI/UX Designer III / Conversational Designer for a Large Financial company . This User Experience (UX) Designer be specific to the subject matter area of Conversational Design (CxD).
This is a W2, Fully Remote Opportunity slated for 6 months.
Application Deadline Feb 5th, 2025.
Responsibilities:
• Creating and optimizing the dialogue flows for company's digital assistants, chatbots, phone and voice systems
• Creating and optimizing the dialogue flows for emerging technologies such as wearables, home assistants, and other means of interacting with conversational AI
• Crafting strategy and best practices for all conversational experiences shared across the company
• Researching, analyzing, and executing strategies and tactics to increase performance of conversational experiences end-to-end for the customer
• Performing competitive analysis, monitoring competitive activity and reacting to trends in conversational AI, multi-modal design, omni-channel service orchestration, proactive service design, and dynamic methods of engaging a brand for help, chat, search, and support
• Enabling the overall roadmap by establishing conversational component design inventory with effective use guidelines for those newer to conversation design
• Analyzing conversational AI intent performance and delivering insights for next steps that solve for missed utterances, remove high friction user experiences (UX), or better serve clients needs
• Partnering with digital, technology, design, line of business, and contact center internal groups to drive performance around intent-driven-design and intent based outcomes
Requirements:
Perks & Benefits:
To learn more about this opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.
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