Job Description

Job Description

Job Description

The Turndown Attendant is responsible for preparing guest rooms in accordance with our Four Diamond Service Expectations, ensuring a welcoming and comfortable environment for our guests.

ESSENTIAL JOB FUNCTIONS

• Perform turndown service in guest rooms according to established standards.
• Inspect and replace linens in guest rooms as needed, ensuring high quality.
• Stock and replenish toiletries, including soap, shampoo, conditioner, bath gel, lotion, and shower caps according to standards.
• Provide coffee, condiments, laundry bags, and laundry slips as required.
• Replace and neatly fold towels as necessary.
• Wipe down bathtubs and sinks after use.
• Restock toilet tissue and tissues as needed.
• Empty and clean trash cans in guest rooms.
• Verify that all light bulbs are functioning properly.
• Maintain a fresh and clean scent in guest rooms.
• Report any maintenance, safety, or security issues to the operator promptly.
• Ensure that all guest room doors are securely shut once service is completed.
• Deliver guest-requested items within 15 minutes, using the guest's name and reporting completion to the staff member who dispatched the request.
• Turn in any found items to the Housekeeping Office, ensuring they are properly documented.
• Assist guests with setting up sofa beds and cribs when needed.
• Support the team by helping to clean and maintain public areas of the resort.
• Contribute to the overall team effort by completing additional duties as assigned.

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