Job Description

Overview We are looking for a skilled Senior Service Designer to join our design team and focus on Intuit Enterprise Suite, our business management solution tailored for mid-market customers. This is a full-time position. You will be responsible for leading multiple initiatives, designing and building complex end-to-end service experiences, and ensuring a cohesive service delivery that aligns with strategic business objectives and meets mid-market customer needs. The ideal candidate will provide thought leadership on service design, executing projects that demonstrate a deep understanding of ecosystems, relationships between structures and behaviors, and scalable solutions. What you'll bring Minimum of 5 years of professional experience in service design, customer research, product design, or a closely related field, or equivalent practical experience Bachelor’s or higher degree in Design, HCI, or related field, or equivalent practical experience A compelling portfolio that demonstrates expertise in designing scalable and effective service experiences Demonstrable experience with design thinking/human-centered design principles and methodologies Strong ability to lead end-to-end service design processes, including customer research, alignment workshops, and experience mapping Ability to facilitate workshops and co-creation sessions effectively, tailoring the facilitation style to a variety of audiences and needs Experience in managing multiple priorities, objectives, and stakeholders, with a proven track record in strategic project delivery Excellent leadership, communication, and presentation skills, with the ability to clearly articulate service design vision and strategies Proficiency in design and prototyping tools such as Figma and collaboration tools like Miro, Mural, or Figjam Comfortable working in a fast-paced, multi-faceted environment, able to keep track of multiple projects, and manage time efficiently

PREFERRED QUALIFICATIONS:

A solid understanding of the software development lifecycle and project management principles Experience designing for mid-market or enterprise business and workforce management solutions across multiple products and services Experience with prompting and using AI capabilities to accelerate aspects of work How you will lead Lead the scoping, planning, and delivery of large-scale service design projects, ensuring alignment with strategic business goals Design and iterate on comprehensive service blueprints and customer journey maps that consider both micro and macro perspectives Identify common patterns and behaviors across services, using this information to create durable and reusable solutions Employ strategic thinking to define a vision and horizons for projects, connecting tactical execution to broader business objectives Foster strong cross-functional relationships with the research and design teams and other units such product management and service delivery Champion the use of service design methodologies, embedding best practices, and adapting new methods for continuous improvement Contribute to our community of practice, helping junior service designers grow professionally and ensuring high-quality execution across projects Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $148,500 - 201,000, Southern California $136,000 - 184,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits) ( . Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law. Intuit

Job Tags

Full time, Local area,

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