Job Description

Job Description

Job Description

Roxbury Tenants of Harvard Association, Inc. (RTH) is a private 501(c)(3) multi-service non-profit housing and human service organization founded in 1969 by Mission Hill residents and Harvard University students. Our mission is to preserve the unique character of the neighborhood by moderating the expansion of local institutions into our community.

RTH is a dynamic, racially, ethnically, and culturally diverse community that owns and operates high-quality low- and moderate-income housing. Our 24-acre site in the Mission Hill neighborhood of Boston is adjacent to the LMA. Despite being surrounded by large buildings and congested streets, our grounds offer a comfortable setting with a variety of recreational and community facilities, including an outdoor pool, computer resource center, after-school program, senior drop-in center, and a Community Center with a full gymnasium, fitness center, and youth development center. Challenges facing our residents include poverty, fragile families, isolation, unemployment, literacy issues, chronic disease, disability, mental health issues, and health barriers.

RTH housing includes four high-rise buildings and 144 townhomes in the Mission Park section of the campus, a high-rise building with 145 units on Fenwood Road (the Mosaic), and 190 apartments in Victorian homes and midrise buildings on Fenwood Road, Francis Street, St. Albans Street, and Huntington Avenue. Altogether, RTH supports 1,110 units of housing for approximately 2,000 individuals and families. The primary languages spoken in our community include English, Chinese, Spanish, and Russian.

Our neighborhood is known for strong community participation, numerous social, educational, and economic opportunity programs, wellness-based initiatives, and resident services. At RTH, we strive to be a great place to live, work, and play, ensuring that everyone-regardless of race, gender, age, religion, orientation, ethnicity, physical/mental ability, economic status, or culture-has the opportunity to enjoy life to the fullest.

RTH Mission:
"RTH seeks to develop, preserve, and maintain safe and affordable housing for low- and moderate-income people of diverse backgrounds in the RTH/Mission Hill neighborhood and to improve the quality of life for its residents. We achieve this through property management, construction and rehabilitation of properties, provision of social and educational services, workforce development, and community activism. As one of the oldest grassroots tenant organizations, we dedicate ourselves to defending the right to quality, affordable housing for people of all races and cultures as well as promoting tenant empowerment through active tenant participation in leadership and development."

Strategic Priorities:

• Housing, Buildings, and Grounds: Develop and maintain high-quality, well-managed, affordable housing.
• Health & Wellness: Reinforce a culture of wellness through programs and services that encourage residents of all ages, abilities, and fitness levels to live healthier, more active lives.
• Youth, Family, and Community Engagement: Bring people together to develop skills, have fun, and grow in a supportive environment while making lasting friendships and memories.
• Community Education & Workforce Development: Empower residents by providing opportunities, resources, and support for learning, civic engagement, bridging gaps, and overcoming obstacles.
• Aging Well: Provide on-site supportive services and social activities to help residents, especially seniors, age well in place and live independently.

Summary:

The Resident Service Coordinator's (RSC) mission is to enable residents to live as independently and self-sufficiently as possible while maintaining their dignity and autonomy. This role involves informing residents of available resources, assisting them in obtaining chosen services, and advocating for them when necessary. The RSC works in a nonjudgmental, non-intrusive, and confidential manner to promote resident empowerment and dignity. By promoting safe living environments and community growth, the RSC plays a critical role in maintaining the property for residents and neighbors. This includes helping residents successfully participate in social, educational, and economic activities.

Goals:

• Increase residents' ability to uphold lease obligations, such as timely rent payments, proper unit maintenance, and peaceful enjoyment of the property.
• Support residents' quality of life, independence, and self-sufficiency.
• Build healthy communities through collaboration with the management team, community agencies, and residents.
• Facilitate program support and intervention to stabilize families in need through coordination with community resources.

Responsibilities:

• Welcome new residents and explain the RSC program, community resources, programs, and services.
• Identify needs for assistance, educate residents on available resources, and connect them with appropriate programs and services.
• Develop linkages with community service organizations and programs.
• Stay informed about available community resources and fulfill required education and training.
• Advocate for residents and act as a liaison between residents, management, and the community.
• Encourage resident self-advocacy and empowerment.
• Work with management to preserve resident tenancy.
• Follow mandated reporting requirements for adult and child protective state statutes.
• Maintain appropriate resident files and documentation to ensure privacy and confidentiality.
• Follow up appropriately with residents.
• Evaluate the outcomes of the RSC program annually.
• Fulfill timely reporting requirements for state and federal agencies.
• Maintain and update documentation in the American Association of Service Coordinators (AASC) database.
• Remain flexible and complete extra duties as assigned.

Qualifications:

• Bilingual in Spanish preferred.
• Excellent oral and written communication, organization, and time management skills.
• Experience working in an urban community setting, preferably in housing.
• Experience working with families of diverse ages, races, and abilities.
• Strong leadership and community-building skills.
• Understanding of resources in the Boston area and experience navigating regional non-profit and government agencies.
• Knowledgeable about services available to assist people with disabilities, housing issues, drug or alcohol abuse, domestic violence, or mental health issues.
• Some supervisory experience.
• Ability to work in a fast-paced environment.
• Possess organizational, time management, and problem-solving skills.
• Knowledge of relevant state, federal, and local resources and agencies.

How to Apply:

If you are passionate about empowering residents and meet the qualifications, please submit your resume and cover letter with the subject line "Resident Service Coordinator Application." Applications will be reviewed on a rolling basis until the position is filled.

We are an equal opportunity employer and welcome candidates from diverse backgrounds to apply.

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