Job Description
IT Manager
Minneapolis, MN (onsite/hybrid)
Full-time/Direct-hire + Benefits
Must be a US Citizen
Position Overview
The IT Manager will oversee daily technology operations and lead a team of IT professionals to deliver reliable technical services and support. This role combines hands-on technical expertise with team leadership to ensure effective IT operations and service delivery.
Key Responsibilities:
Operational Management
- Manage daily IT operations, including help desk, infrastructure, and applications
- Monitor system performance using tools like SolarWinds, Nagios, or Datadog (We use PRTG currently in a limited capacity)
- Implement and maintain IT policies aligned with ISO 27001 and ITIL frameworks
- Coordinate IT support across multiple technology stacks
- Manage system access following Zero Trust security principles
- Ensure compliance with SOC 2, GDPR, and other relevant standards
Technical Implementation
- Manage hybrid infrastructure including on-premises and cloud environments
- Oversee network infrastructure (LAN/WAN, VPN, SD-WAN)
- Maintain virtualization platforms (VMware, Hyper-V)
- Manage cloud services in AWS, Azure, or GCP environments
- Implement container orchestration using Kubernetes/Docker
- Ensure proper backup solutions (Veeam, Commvault, cloud-native tools)
- Oversee identity management systems (Active Directory, Azure AD, Okta Radius)
- Maintain email and collaboration platforms (Microsoft 365, Google Workspace)
- Configure and maintain firewalls (Palo Alto, Fortinet, Cisco)
- Implement EDR solutions (CrowdStrike, SentinelOne, Carbon Black FortiEDR)
Infrastructure Standards
- Implement infrastructure as code using tools like Terraform or Ansible
- Maintain CI/CD pipelines for infrastructure deployment
- Ensure 99.9% uptime for critical systems
- Implement N+1 redundancy for critical infrastructure
- Maintain RPO of 4 hours and RTO of 2 hours for critical systems
- Follow NIST frameworks for security implementation
- Ensure PCI DSS compliance for payment systems
- Maintain SOC 2 Type II controls
Service Management
- Implement ITIL v4 practices across IT operations
- Maintain service catalog and configuration management database (CMDB) (We currently use Lansweeper and spreadsheets)
- Ensure incident response times meet SLAs
- Manage change control processes following ITIL standards
- Oversee problem management and root cause analysis
Team Leadership
- Supervise and mentor IT support staff and system administrators
- Manage work assignments through ServiceNow or Jira
- Provide technical training on new technologies and systems
- Conduct performance reviews and guide professional development
- Foster a customer-service oriented team culture
- Implement KPIs for team performance measurement
Qualifications:
Required Technical Skills
- Expert knowledge of Windows Server 2016-2022 administration
- Linux system administration (RHEL, Ubuntu)
- Network protocols and services (TCP/IP, DNS, DHCP, SMTP)
- Virtualization technologies (VMware vSphere, Hyper-V)
- Cloud platforms (AWS, Azure, or GCP)
- Network security and firewall management
- Infrastructure monitoring and alerting systems
- PowerShell and bash scripting
- SQL database administration
- VoIP and unified communications systems
Required Certifications (at least two of):
- ITIL v4 Foundation
- Microsoft Certified: Azure Administrator Associate
- AWS Certified Solutions Architect
- Cisco CCNA/CCNP
- CompTIA Security+ (A+ is good in combination)
- VMware VCP-DCV
- Project Management Professional (PMP)
- Redhat Certified Admin/Engineer (RHCA/RHCE)
- Microsoft Certified System Admin/Engineer (MCSA/MCSE)
Preferred Skills:
- Experience with containerization (Docker, Kubernetes)
- Infrastructure as Code (Terraform, CloudFormation)
- Configuration management (Ansible, Chef, Puppet)
- Public key infrastructure (PKI) management
- SD-WAN implementation and management
- Network automation
- Python or other programming languages
- ServiceNow administration
- Business continuity planning
- SIEM platforms (Splunk, ELK Stack)
Technical Environment Oversight
• Network Infrastructure:
- Cisco/Meraki Fortinet networking equipment
- Palo Alto/Fortinet firewalls
- Load balancers (F5, Citrix) (Nothing currently implemented)
- SD-WAN solutions
• Server Infrastructure:
- Windows Server environments
- Linux servers (RHEL, Ubuntu)
- VMware vSphere clusters
- Storage systems (SAN/NAS)
• Cloud Services:
- IaaS platforms (AWS, Azure, GCP)
- SaaS applications
- Hybrid cloud connectivity
• Security Systems:
- EDR/XDR solutions
- SIEM platforms
- IAM systems
- SSL/TLS certificate management
Success Metrics:
• System availability (99.9% uptime)
• Mean Time to Resolution (MTTR) targets:
- Critical incidents: 70%)
- Customer satisfaction (CSAT >4.5/5)
- Project delivery (90% on-time)
• Budget variance ( Working Conditions:
- On-call rotation for after-hours support
- Hybrid work environment
- Some evening/weekend work required for maintenance windows
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Job Tags
Full time, Afternoon shift,