Job Description
Technical knowledge, skills
- Quality Management System:
- Quality Management Focus with exposure to ISO, AS9100 standards. Any certifications on these standards is preferred
- Hands on experience in ISO & AS9100 standards implementation & Sustenance
- Process consultancy to the projects for compliance to the defined QMS
- Conducting Internal quality audits to identify areas for improvement & liaison with team for their implementation.
- Monitoring quality metrics and reporting on performance.
- Managing non-conformance issues and corrective actions.
- Handling External / Customer assessments.
- Analytical Skills, have exposure to Six Sigma, Lean or Total Quality Management concepts
- Hands on experience on Defect Prevention, Risk Management, Estimation, Process Improvement / Innovation etc
- Experience of Project Planning, Tracking & Monitoring, understanding of Metrics Definition & data Analysis
- Good Interpersonal, Written and Spoken Communication Skills
- Skilled in Process audits, Metrics, Root cause analysis (RCA) & process improvement
Safety Management System:
- Identifying potential safety hazards and risks across operations.
- Conducting risk assessments and developing mitigation strategies.
- Implementing safety procedures and training programs.
- Investigating incidents and accidents to identify root causes.
- Promoting a safety culture within the organization.
- Reporting safety data and analyzing trends.
Key Roles and Responsibilities:
- Reviewing entire / E2E development life cycle activities and work products to ensure Compliance with QMS processes like - project planning, monitoring project performance GOALs, SLA & KPI monitoring, training, risk management etc
- Weekly monitoring of various health reports. collection and review of identified metrics.
- Steering the customization and implementation of Quality Strategy for the assigned portfolio, aligning to delivery leaders and other stakeholders’ expectations
- Capturing the Customer Satisfaction Levels, Facilitating Identification of Improvement Actions, Action Implementation thereby helping improve Customer Satisfaction
- Driving the implementation of delivery practices, tools, standards, models and frameworks across the assigned portfolio
- Driving effective risk management practices and initiatives across the portfolio, including early risk identification, mitigation and reporting
- Enabling the effective closure of internal / external assessment / audit findings by delivery teams
- Facilitating SLA Monitoring, Perform Metrics Analysis, drive management by metrics culture
- Identifying and facilitating Continuous Improvements including Automation Opportunities
- Facilitating the overall delivery governance and performance reporting across services for applicable projects, programs and portfolios
- Weekly monitoring of various health reports. collection and review of identified metrics.
- Facilitate, mentor and coach project teams on processes required during different stages of life cycle and project management
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